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December 7, 2019
Solved

How can i file a 2017 return? I am trying to file some 2017 returns and keep getting a message to sign in to verify that I have a 2018 account- i do. Can someone Help?

  • December 7, 2019
  • 2 replies
  • 12 views

i keep getting the same message to verify that i have a current license before i can file the 2017 return. First the system was spitting out errors and not it goes to the page where i have a current license for 2018 and nothing else happens.  This has been extremely frustrating and i have spent weeks trying hoping that they will fix the issue. Wait time in over 1 hour on the phone and i get disconnected. 

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Best answer by Just-Lisa-Now-

Open the 2017 program  Top menu bar > Tools > License Product

2 replies

Just-Lisa-Now-
Intuit Community Champion
December 7, 2019

Open the 2017 program  Top menu bar > Tools > License Product

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Just-Lisa-Now-
Intuit Community Champion
December 7, 2019
Make sure you update the 2017 program as well, or you wont be able to Efile.
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪