Homebase that erased over 150 tax returns.

Forum|Forum|5 years ago
June 15, 2021
1 reply
11 views

I had a homebase maintenance issue that I need help on. We had the homebase maintenance open and it stated "delete record from homebase" and someone hit "fix it" and now there are a ton a tax returns missing form the home base and the data file. Can anyone tell me where the software stores "fixed" home base files? I would like to restore them but cant seem to find them anywhere? I have one client that I received the e file accepted confirmation recently and before I could print the file has gone missing

ProSeries Professional

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Best answer by pallsevy

Theres been lots of reports of disappearing files (Ive only had it happen with 1 so far that Ive discovered).

Do you have a backup system of some kind that you might be able to resurrect them from?

I have had lots of problems with Proseries this year. I have been using them for a long time, 15 years or more, and this year has been the most headache I have ever had. In the middle of February the updated software would literally boot me out of the program, shutdown, and somehow erase itself. then I couldn't find the the software to even open up. I had to reload the software every 2 days. I crossed my fingers that the data files were not corrupted or lost at the same time. I started to backup everything every hour. I bought a new computer and then things got easier and recently (after this issue) realized the the backups have not happened in the last month. I restored one and realized it was an older copy without all the data included. That is why my question in hopes that someone has belter fix then redoing all the tax returns.

Just-Lisa-Now-

Intuit Community Champion

First, make sure the actual files are still in the Data20 folder (Or whatever folder you store all your client files in).

In my experience when it says Delete Record in HB, that means the file is missing from the folder that its looking at, so its going to remove the file listings in the HB to match whats actually there.

Maybe some files got saved to a different folder somehow, so they werent found in the default folder that HB Maintenance looked at.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

P

pallsevyAuthor

Level 3

exactly correct and they are missing from the data file also. I can't find them anywhere. I know they can't just disappear so I'm hoping there is some secret hiding place for them. They are not in the recycle bin. I printed the accepted returns from the electronic filing report page. I did a search for the file name and cant find the filename anywhere either.

Just-Lisa-Now-

Intuit Community Champion

Theres been lots of reports of disappearing files (Ive only had it happen with 1 so far that Ive discovered).

Do you have a backup system of some kind that you might be able to resurrect them from?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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