FOLDER ON USB STICK WON'T OPEN SO THAT I CAN RESTORE CLIENT ONTO NEW COMPUTER. ALSO, I TRIED RESTORING FROM CARBONITE, SAME PROBLEM

Forum|Forum|6 years ago
December 7, 2019
5 replies
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ProSeries Professional

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Best answer by Just-Lisa-Now-

What do you mean "folder wont open"?

If you open Windows File Explorer can you see the USB drive? You can't double click the folder on the USB drive and see the client files inside the folder?

Just-Lisa-Now-

Answer

Intuit Community Champion

What do you mean "folder wont open"?

If you open Windows File Explorer can you see the USB drive? You can't double click the folder on the USB drive and see the client files inside the folder?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

M

Marc-TaxMan

Level 7

Maybe you can copy to the Data Drive and then run HomeBase TuneUp to find and restore that file. [Or maybe it's DataBase Maint]

George4Tacks

Level 15

My understanding is that a drag and drop copy does not work to create a backup. Maybe these files were not created with copy and that is the problem. I am a Lacertian, so I know not about being a PSer.

Answers are easy. Questions are hard!

Accountant-Man

Level 13

I just copy and paste, I do not "Backup" tax files, and it works for me.

** I am "Elevating with Intention!"

Just-Lisa-Now-

Intuit Community Champion

Any PPR info in a client file wont transfer if you just copy/paste (but maybe you don't have any PPR returns)

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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