Federal refunds have not been received.
Hello! I have two different clients whose returns were e-filed and accepted by IRS on 3/23/2020. They both called me recently saying that neither had received their refunds. Both have received their State Refunds from Colorado and Arizona. They have also received their stimulus payments. They were the only two returns that I had that were accepted on that date. I directed both of them to check out their refund status on IRS.gov and they both replied that IRS said they were still processing.
I am just checking to see if anyone else has had that particular problem and especially with an acceptance date of 3/23/2020. If so how would I go about correcting the problem? I think my clients may have to sit on hold for a couple of hours to speak with an agent but if there is any other method of reaching out to IRS, please let me know! Thanks!
