Every time I update 2021 Professional Proseries they download, but they won't install. Is anyone else having the same problem

Forum|Forum|4 years ago
January 17, 2022
2 replies
13 views

No text available

ProSeries Professional

This topic has been closed for replies.

Just-Lisa-Now-

Intuit Community Champion

they should be installing automatically in the background.

Top menu bar Information > Logs > Updates Log

See whats been installed.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

M

MMURUAAuthor

Level 2

There not installing, they indicate that there installed but when I go to update the same files continue to be needed installed.

Accountant-Man

Level 13

Sometimes you need to go through the PC's menu(Windows icon) on the bottom left and click on PS 2021 Tools Repair updates. Mine just worked.

** I'm still a champion... of the world! Even without The Lounge.

IntuitAngela_13

Level 6

@MMURUA I'm sorry to hear that you are experiencing issues with updating your program.

Could you please send us some of your log files?

Go to the Help menu and select Send Logs. That will create a ProSeriesLogs.zip file on your desktop.

Please send that file to proseries_engineering@intuit.com so we can investigate your issue.

V

violajr

Level 5

I had this exact same issue. I called support and was on the phone with them for quite some time. Noting worked. Eventually they had me re install from scratch by doing the following and it worked.

Close ProSeries.
Open File Explorer.
Browse to the install folder for ProSeries:
- For ProSeries Stand Alone: C:\ProWinYY
- For ProSeries Network: C:\ProWinYY
- For ProSeries Basic: C:\BasWinYY
Right-click on the 32bit folder and choose Rename.
Add OLD to the end and press enter to rename this to 32bitOLD.
Right-click on the Forms folder and choose Rename.
Add OLD to the end and press enter to rename this to FormsOLD.
Sign in to My Account.
From the Dashboard click Download 20YY.
Run the install file to replace these two folders.

Sign up

Login with SSO

Let's get you signed in

Login with SSO