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Level 3
March 5, 2022
Question

E-Signature reject x 3

  • March 5, 2022
  • 1 reply
  • 9 views

I requested an E-Signature on a client. He had a problem and it failed. Voided and resent request. Failed again.  Voided ask to send under mothers email.  (Also a client)

Sent via mothers email - and failed again.  Error says "Not able to find your name on the public data base"

How do I get this resolved?

Also, how do I not be charged for the voided transaction on this client

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1 reply

Level 5
March 10, 2022

You can go to My Account in the billing section and request a refund.

 

Jean284Author
Level 3
March 11, 2022

Thank you for explaining how to get a refund. 

But my big problem is I do not know how to get this client to sign his 8879s.  

It says he is not in the data base. 

Thank you

 

HOPE2
Level 7
March 11, 2022

I faced this problem when the clients were not able to put the address correctly in Docusign. Do not forget to void them.