Question
E-filing error message - "NO VALID RETURN EF CENTER RECORD EXISTS FOR THIS SSN/EIN" after e-file was converted & transmitted successfully
I have been trying to contact Proseries tech support to get an answer regarding the e-filing error message I received while checking to status of converted & transmitted files that were submitted to Intuit successfully. Tech support acknowledged that Proseries is aware of the problem but couldn't tell me when it "might" be fixed. So how am I supposed to e-file tax returns if I can't speak with someone/anyone who knows anything. Every year tech support/customer service gets worse and the wait time is ridiculous. I expect my software to work since I paid over $2400. for it.
