E-filed return NOT received by the IRS

Forum|Forum|4 years ago
February 9, 2022
2 replies
15 views

My client received a " tax credit notice" from the IRS for Form 1040 for 2019 that was timely e-filed. It stated the IRS had NOT received a 2019 tax return from the client. How best to resolve? I have the SBM ID number from Pro Series and simply asking for the easiest resolution? My client is asking if I even e-filed the return in the first place.

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sjrcpa

Level 15

The latest from IRS:

If you got a notice for 2019, send them a copy of the return.

If you got one for 2020, do nothing and wait.

There are a lot of these notices for 2019. Seems like the IRS lost the returns in their system. I don't know how this happens.

The more I know the more I don’t know.

IRonMaN

Level 15

"I don't know how this happens."

With paper returns, when they get too far behind, an employee gets frustrated and throws a few piles in the garbage. Evidently now when they get too far behind, they just delete files. 🤔 🤔

Slava Ukraini!

Just-Lisa-Now-

Intuit Community Champion

Covid lockdown and someone turned off the wrong computer on their way out the door and lost a buncha stuff!

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

wjgutcpa

Level 5

Be sure to send the 9325 showing the return was accepted by IRS. You should have that on your end when you efile returns.

J

jeffmcpa2010

Level 10

Yup.

Last thing I do with each client is mail them the 9325 and a copy of the signed 8879 for their records. That shows that I filed the return. Also if information the client needs in case I am not doing the tax work a couple of years in the future. (Copies in my file as well.)

wjgutcpa

Level 5

I just wish there was one for the business returns too. We may be needing them, shortly if this issue blows up there next.

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