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Accountant-Man
Accountant-Man
Level 13
December 7, 2019
Solved

Does anyone know what it means when "The file is locked by another user" when there are no other users?

  • December 7, 2019
  • 1 reply
  • 1 view

I have to exit PS and then open again. Sometimes I have to re-boot the PC.

I also have an issue, in the same mode, when the software tells me I have to use only 8 digits for the file name, although I have often used more, and they used to always work.

Win7 or Win10, 64-bit, computers have the same issues, sometimes.

This topic has been closed for replies.
Best answer by IntuitKatieB

It sounds like you may have real-time scanning enabled on ProSeries via a third party application. Excluding ProSeries from real-time backups or anti-virus programs should help resolve this issue.

1 reply

IntuitKatieB
IntuitKatieBModeratorAnswer
Moderator
December 7, 2019

It sounds like you may have real-time scanning enabled on ProSeries via a third party application. Excluding ProSeries from real-time backups or anti-virus programs should help resolve this issue.

Accountant-Man
Accountant-ManAuthor
Level 13
December 7, 2019
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