Direct Debit - IRS notice that unable to locate bank account

Forum|Forum|5 years ago
May 9, 2021
1 reply
14 views

Help please

Client gets notice from IRS (Fed) and voucher from MD state. Fed notice says unable to locate his bank account. Bank details are correct and boxes checked for auto-withdraw (and IRS tried).

Any similar issues? This is different from the processing delay that I have read on the forum where withdrawals delayed past expected date.

I can get client to pay online. Can I cancel the auto-withdraw in case IRS tries to hit his account again and client double pays?

Thanks for any advice

Nolan

ProSeries Professional

This topic has been closed for replies.

BobKamman

Level 15

Is it a bank, or a credit union? I let my clients pay their taxes themselves, but for direct deposit of refunds there are occasional problems with credit unions.

What does the IRS notice say? "We're going to try again," or "make other arrangements" ?

N

nolanmAuthor

Level 5

Thanks Bob

Its PNC bank. IRS notice says go to their website and e-pay. And suggests we contact the financial institution for clarification (PNC in this case)

BobKamman

Level 15

How long has it been PNC? They bought out the US operations of that Spanish bank in November, and there may have been changes to routing and account numbers.

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