Critical error while initializing ProSeries. If you continue to see this message, please try reinstalling ProSeries or contact support for help.

Forum|Forum|4 years ago
April 25, 2022
3 replies
21 views

I was away for a week and in that time no one used my Windows PC where ProSeries has been since 2018.

I've already tried to reinstall, full reinstall (change ProWin21 with -old), turn off Antivirus, and made sure Windows updates were up to date.

Internet connection is fine as I can login here, all usual websites are fine.

Only thing I can think of is my EFIN because I had to re apply here with IRS letter so just did that and waiting to see that be actioned. But that shouldn't disallow the program to start loading, right?

ProSeries Professional

This topic has been closed for replies.

Best answer by Just-Lisa-Now-

there was a recent Win 11 update (in the past week), I wonder if when that happened something went screwy.

Just-Lisa-Now-

Intuit Community Champion

No the EFIN shouldnt cause this.

@Intuit_hieu any suggestions where to go next with this problem?.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

K

klimliAuthor

Level 4

Just to add I did do 30 min with support level 1 but they insisted this can be caused by only 2 things:

1. Windows not updated (pending update)

2. Antivirus

During the call I turned off antivirus and made sure no pending updates for Windows.

I am running Windows 11 but have been since 2021 and thru tax season this year, however.

Just-Lisa-Now-

Answer

Intuit Community Champion

there was a recent Win 11 update (in the past week), I wonder if when that happened something went screwy.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

F

filonina

Level 2

Maybe you installed something and it gave you an error.

S

smithbaha

Level 2

Looks like the errors occurred at the proconnect.intuit.com server which happens sometimes, I understand that it is very hard to control every error, so I would like to suggest a tool that can help fix all the website errors very quickly. I am speaking about the https://linko.app/. I used it for all my websites and it is a very useful thing, it checks your website for errors 24/7 and reports if something is wrong so you can fix it very rapidly.

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