Level 3

Question

Clinent was charged by Intuit

Forum|Forum|4 years ago
August 25, 2021
4 replies
11 views

A client was charged 42.00 by intuit. she swears this was because of me. Is there a number I can have her call. She has QUick books and swears that payment comes out of her Business account, not her personal one. Any suggestions would be helpful

ProSeries Professional

This topic has been closed for replies.

Just-Lisa-Now-

Intuit Community Champion

The number to call about the charge should be on her bank or credit card statement next to the charge.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

L

Landry-MichaelAuthor

Level 3

Wel called. The bank had no information.

Just-Lisa-Now-

Intuit Community Champion

when theres a charge on your bank acct or credit card, theres a phone number next to the charge..It would say Intuit Inc with a phone number to call

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

IRonMaN

Level 15

Did she ever use Turddottaxx in the past?

Slava Ukraini!

L

Landry-MichaelAuthor

Level 3

No, not in the past 5 years.

PATAX

Level 12

A client had used QuickBooks or quick payroll or one of these in the past and then quit and the client claimed they were still charged after they quit... Not sure if this is accurate or not but check to see if there is an automatic payment or something set up... I doubt if this has anything to do with Pro Series.. But just my opinion

qbteachmt

Level 15

Have your client log into their own Intuit account. There is a place to see their paid/charge subscription and service levels: Products & Billing. Then, Look Up Charge.

And the QB Community is at this link:

https://quickbooks.intuit.com/learn-support/us-quickbooks-community/misc/03/community-us

Don't yell at us; we're volunteers

qbteachmt

Level 15

Here:

Intuit Charges.jpgLook up charge.jpg

Don't yell at us; we're volunteers

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