Cannot Transmit: "Proseries has detected a system change that invalidates the converted contents

Tax returns will not transmit.

It's telling me to "reconvert". I have re-converted...and rebooted...and updated the software; I am stuck.

(And, I did undo that Windows Security update to fix the printing problem the other day. But, this error just started today.)

What do I do?

Thanks!

This topic has been closed for replies.

Best answer by Matt C

Hi @Angie319 , could you try refreshing updates, and then reconverting to see if that resolves the issue?

Click on the Windows Start button in the lower-right portion of the screen.
In the Search field, type "Repair Updates".
- If you're refreshing updates for tax year 2018 or prior ProSeries, type "ProSeries Refresh Updates", instead.
From the results, select the Tools - Repair Updates option (or ProSeries Refresh Updates) for the relevant tax year.

excerpt from https://proconnect.intuit.com/community/update-products/help/how-to-refresh-proseries-updates/00/5141

Level 6

Hi @Angie319 , could you try refreshing updates, and then reconverting to see if that resolves the issue?

Click on the Windows Start button in the lower-right portion of the screen.
In the Search field, type "Repair Updates".
- If you're refreshing updates for tax year 2018 or prior ProSeries, type "ProSeries Refresh Updates", instead.
From the results, select the Tools - Repair Updates option (or ProSeries Refresh Updates) for the relevant tax year.

excerpt from https://proconnect.intuit.com/community/update-products/help/how-to-refresh-proseries-updates/00/5141