cannot print pdf files in proseries tax professional

Forum|Forum|5 years ago
January 29, 2021
9 replies
51 views

When I print a page/return to pdf in proseries, a log is produced that PDF created and placed in appropriate file, but no pdf is in the file??

ProSeries Professional

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RollTide68

Level 7

Make sure the Display PDF is checked and see if it will pop up.

J

Jerry5695Author

Level 2

Yes, but it does not work. Appears to be a MIcrosoft Print to PDF driver problem, but cannot fix it. I cannot print to pdf in the previous versions of ProSeries either. I have hundreds of PDF files in those earlier versions, but now cannot print a return file or page in any series of Proseries. I have spend 4 hours on three calls to support and still no fix - staffed with rookies - When I first installed 2020 ProSeries i was able to print 3 pdf files but something happened with updates or something. I am not a real strong tech person, but had my technical guy (who does not know proseries) check to no avail.

RollTide68

Level 7

Have you tried the "Repair Updates" tool?

IRonMaN

Level 15

As a side note, printing issues in some shape or form seems to be a real problem this year. Printing issue posts pop up here everyday. ProSeries did some overhauling of things this year and the end results haven't been pretty at times.

Slava Ukraini!

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