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Can't open ProSeries 2020 Error Message "Index was outside the bound of the array".

Forum|Forum|4 years ago
July 20, 2021
4 replies
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I can't open ProSeries 2020. I receive an Error Message "Index was outside the bound of the array". I can open other years, but not the 2020 version. I can't find any help online for the issue as it relates to ProSeries. I have gone through two customer service reps and also spoke to Microsoft (windows operation system) but the issue is still not resolved.

I have uninstalled, rebooted, to no avail. Any help is appreciated.

Mike

ProSeries Professional

This topic has been closed for replies.

Best answer by Mike Reed

Hi Hieu,

I just emailed to you as a zip file. Thank you, and the community,for your help.

Mike

Hieu provided me an answer off line that resolved the issue. Thank you everyone for you input and help.

Mike

Just-Lisa-Now-

Intuit Community Champion

I googled that message, doesn't appear to be an Intuit message. Looks more like a Windows coding error. But since its only happening with PS 2020, Id try using REPAIR UPDATES from the ProSeries 2020 Programs menu...maybe you got some kind of corrupt installation file on the most recent PS update...this would flush out all prior updates and download fresh.

@Orlando11 have you seen this before?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

M

Mike ReedAuthor

Level 2

Just-Lisa-Now-

Intuit Community Champion

I tagged an Intuit engineer above...but I cant find any other reports of this error with ProSeries, so my guess its its some kind of conflict with Windows....that message is all over google as a coding error, but no mention of Intuit.

Did you attempt the Repair Updates?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

I

Intuit_hieu

Level 6

Could you please zip the logs folder from c:\prowin20\32bit, and email it to proseries_engineering@intuit.com

M

Mike ReedAuthor

Level 2

Hi Hieu. Please tell me what you mean by "the logs" and I will provide this information to you. I really appreciate the help and support.

I

Intuit_hieu

Level 6

The 'logs' folder under c:\prowin32\32bit

A

APCPA

Level 2

I had this same problem today. Tried the fix “ delete the hb.db and customviews.xml from the Homebase folder & relaunch PS “ and repaired all updates. That did not fix the problem.

I uninstalled the windows update KB5008212 Security update for windows installed 12/15/21 and now Pro Series 2020 is working again.

Pro Series, can we get an update to fix this so I can reinstall the windows security update?

I

Intuit_hieu

Level 6

@APCPA

Sorry to about the issue? Could you please send us your contact info to proseries_engineering@intuit.com? We will reach out to you for troubleshooting.

Thanks!

-Hieu

abctax55

Level 15

@Intuit_hieu

@Befuddled is the newest poster with an issue.

HumanKind... Be Both

H

hnouri

Level 2

I tried the information provided on this website, but nothing worked out. I saw my 2020 QuickBooks needs updates. After updating my QuickBooks, everything is working now.

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