Can't login offline

Forum|Forum|6 years ago
February 16, 2020
5 replies
13 views

Can't seem to log in to 2019 Proseries offline. When I try, it crashes, and I get the error report "Proseries 2019 has stopped working". I have no problem logging into 2019 when I'm online. I also have no problem logging into 2018 Proseries both online and offline. Any ideas? Thanks. James Maertin

ProSeries Professional

This topic has been closed for replies.

Just-Lisa-Now-

Intuit Community Champion

I "think" it may use a cookie of some kind for logging in offline...I know you need to have at least one successful Online log in with that same computer in order to log in offline....so Im guessing it uses a cookie or some other type of file that stores log in history.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

J

jamesdanceAuthor

Level 2

Thanks very much for your reply, Lisa. I have successfully logged into 2019 while online, a number of times. I may just need to call technical support, if I can figure out where they've hidden the email or phone number.

Just-Lisa-Now-

Intuit Community Champion

https://proconnect.intuit.com/community/help-articles/help/how-to-contact-proseries-for-help/00/4714

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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