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Level 4
April 14, 2021
Solved

Can't get the returns to efile?

  • April 14, 2021
  • 9 replies
  • 16 views

Hello!  I can't get a return to efile.  Have shut down, checked internet...just sits and spins and then says Not filed...what is kind of weird is that the home base says "ready to Transmit" by the client?

Suggestions?

HELP...ugh

This topic has been closed for replies.
Best answer by Just-Lisa-Now-

Am trying that now...it is only one return, however, I do have a Schedule D attachment and I did 2 uploads for this return....maybe it can only process one?  

I reuploaded the attachment and it is still just spinning...the VA return transmitted, but not the Federal...UGH...

Guess I will have to call

 

 


is the file too big?

9 replies

IRonMaN
Level 15
April 14, 2021

I would try running an update and then reconvert the file and try again.

Slava Ukraini!
AmyK1962Author
Level 4
April 14, 2021

Tried that, tried just filing Federal and no luck..

 

What is Sanitize on the Client Maintenance LOL?

Just-Lisa-Now-
Intuit Community Champion
April 14, 2021
sanitize is for sending a client file to Intuit for diagnostics, it removes all the personal info
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪