Billing discount for auto renew - I get this every year but I don't see it on my bill for 2018. Why not? I renew every year!!

Forum|Forum|6 years ago
December 6, 2019
5 replies
19 views

I always get auto renew discount. I don't see it on my invoice for 2018.

Please explain.

Katherine xx

Order # : xxxx
Customer account #:xxxxxxxxx
Order date: Nov 5, 2018
Total charges: $4826.18
Payment method: Visa *4162
Billing zip code: 25414

ProSeries Professional

This topic has been closed for replies.

Best answer by AshleyatIntuit

Good afternoon, as indicated this isn't support but rather a peer-to-peer forum, but based on your information posted I was able to pull your account information and the total of $4826.18 included a $250 Auto Renew Discount. Your order confirmation email should include that breakout too. But, should you have any questions you can contact support at 800-434-6818.

AshleyatIntuit

Level 9

i removed your order number and last name

AshleyatIntuit Answer

Level 9

Good afternoon, as indicated this isn't support but rather a peer-to-peer forum, but based on your information posted I was able to pull your account information and the total of $4826.18 included a $250 Auto Renew Discount. Your order confirmation email should include that breakout too. But, should you have any questions you can contact support at 800-434-6818.

abctax55

Level 15

This is NOT Intuit support...its a peer 2 peer forum.You should remove your personal info as there are trolls out. Then call customer service.

HumanKind... Be Both

T

TaxGuyBill

Level 15

The email does NOT show it broken down, it just shows the already discounted prices for Fast Path and the program.

So unless you happen to know the 'regular' price of things, it is easy to think from the email that no discount was given.

IRonMaN

Level 15

The original renewal you should have received earlier this year showed the discount. The bill you just received showed the amount as net, rather than a separate line for the gross and discount.

Slava Ukraini!

G

garman22

Intuit Community Champion

The only renew discount I know of is the early bird discount for $150, I believe. The auto renew I didnt feel was worth it for me. If auto renew was a greater %, I believe more would opt for this. But profit profit profit is the word of the day. :)

AshleyatIntuit

Level 9

Auto Renew discount amt is based off the product renewing, ie if you ONLY purchase Fast Path it's $75, 1040 Complete is $150 and PowerTax is $250.

Sign up

Login with SSO

Let's get you signed in

Login with SSO