Level 2

Question

Bad customer service for others?

Forum|Forum|5 years ago
March 12, 2021
4 replies
0 views

I have been a Proseries customer since 2012. I really enjoy the product, and it has worked well over the years. This year has been rough though- the program freezes multiple times a day, which requires a 20 to 25 minute restart. This takes a couple of hours out of my day. Then, when I try to contact support, they can not verify my account and say that my name and my account number (which I have used since 2012) are not linked and they can not help. I request a phone call from upper management but do not get a call. Gives me flashbacks of dealing with Comcast. Never thought this would happen with Proseries...will be looking for a new product next year for our firm, and will be mentioning the frustration in my accounting communities. EXTREMELY DISAPPOINTING. If you are deciding between products, think twice before going with Proseries. This is the first bad review I have posted on the web (just as a reference of how bad it has been for me). Maybe it won't be bad for you, but this is my livelihood, as well as my team's, so it hit's pretty hard.

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IRonMaN

Level 15

@IntuitBettyJo

Another unhappy customer on aisle 12

Slava Ukraini!

dkh

Level 15

When you choose the tax program you're switching too, will you share with us?

J

JustInTime

Level 2

Sure, I will post on this same thread.

E

EMC Tax Solutions

Level 2

I ran into a problem with the stimulus payment rebate form. It automatically populates a rebate credit on every tax return that I completed. This is causing a math error notice from the IRS, removal of the rebate credit amount and greatly delaying the processing of refunds due to this problem. I contacted Intuit about this issue. Their response was to delete the form from the program to get an actual correct form filing, but they will do nothing about the errors that the form caused. I am left with explaining to my customers that I am sorry but nothing can be done for them. This is the worst customer service that I have dealt with regarding tax software. Per the IRS, the only software product with this issue is from Intuit.

IRonMaN

Level 15

I haven't had any issues with the form. Based on what you are saying it sounds like you aren't entering the amounts they actually received during the year.

Slava Ukraini!

E

EMCTax

Level 2

The software produces the calculation. Have you reviewed calculations on the worksheet?

This is almost like talking with Intuit Pro Series. All calculations were checked, reviewed with Intuit Customer Service & everything checked out. They had no explanation as to why the form automatically put the rebate amount on the tax return. It's just an error and the only thing I was told to do was to deleted the form so that the rebate amount won't erroneously appear on future tax filings.

Skylane

Intuit Community Champion

Never mind

If at first you don’t succeed…..find a workaround

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