Anyone know how to get Proseries Tools Hub to actually work?

Forum|Forum|5 years ago
May 2, 2021
1 reply
16 views

I have one client file that will not open, showing error 604, claiming file is corrupt. So, I downloaded the tools hub, installed it... icon shows up on desktop.... but all that shows up is a non-usable screen. Nothing can be clicked on or opened.

I really don't want to start all over with the client return when I sooooooo close (only needed one last figure to complete the return).

Any ideas?

Thank you

ProSeries Professional

This topic has been closed for replies.

Just-Lisa-Now-

Intuit Community Champion

Maybe it a bad desktop shortcut....does it show up in your Windows Programs list?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

Just-Lisa-Now-

Intuit Community Champion

This is what you see when its open, I'll be honest though, Im not too confident that it will fix a corrupt file.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

R

rivkahAuthor

Level 4

What I see is similar. Instead of "eval cleanup" is has "corruption repair". Regardless, I have been able to open to that screen, then nothing. Using programs instead of the icon, it now shows an arrow, but still nothing.

The last thing I needed this year to re-prepare the return that took me 17 hours to complete the first time around. Oh well, I guess it's good practice....

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