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Jon-L
Jon-L
Level 4
April 1, 2021
Question

04/01/2021 1120 S ProSeries freezing after todays update

  • April 1, 2021
  • 2 replies
  • 15 views

04/01/2021 1120 S ProSeries freezing after todays update

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2 replies

Slats
Slats
Level 5
April 2, 2021

Dear John,  I did the update today also and had a "freeze".  Rather than burden ProSeries Tech Support I went back in and did a Refresh Updates. This can take a few minutes, but it basically refreshes and reinstalls all updates to date. As that was running I closed all unneeded and unnecessary open apps, re-opened ProSeries Pro and everything works as should. Maybe you could try the same and see if this solves the issue for you. If not, give TechSupport a call, and let them remote in to view the issue with you. It's also a great learning tool, paying attention and asking q & a's at the same time. Happy Easter. 

 

    Jon-L
    Jon-LAuthor
    Level 4
    April 2, 2021

    Yes something with the update - I went in and did an update installed products shortly after the first update and it downloaded more updates and is working now.

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