In am trying to e-file client return in proconnect tax online. I enter the pin in software using directions from Intuit. The return was rejected saying its the wrong pin. I have a copy of letter IRS sent to client re: 2025.
I checked her ssn, dob, irs pin and spelling of her name in software. The only item different is her mailing address. She moved into a home that she purchased with a different address. Has anyone had a return using IP PIN rejected due to an address change?
Client gave you the wrong letter. The year on the IP PIN letter is not "you're filing a 2025 return;" it's "you're filing a return during calendar year 2025."
Ask for the 2026 letter.
Like @PhoebeRoberts said you must have the wrong letter. The IRS sends a letter each year in January for the previous tax year. For 2025 taxes a TP will receive a letter dated January 2026.
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