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How to eSign after 3 eSignature failures?

vinsanity
Level 1

eSignature failed 3 times for a customer. Using the code in email only prompts the customer to signup for DocuSign.  According to the customer, the tax document isn't showing and there's nothing to sign.  I saw a post saying just sign into DocuSign to send the request.  Did not see anything like that in PTO.  Any idea how to overcome eSignature failure?

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