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Level 2
April 19, 2022
Question

Where do you enter a client's IP PIN in Proconnect?

  • April 19, 2022
  • 1 reply
  • 9 views

One of my client's tax return keeps getting rejected.  They applied for a IP PIN per the instructions however that has not resolved the issue.  Where is it supposed to go on the tax return?  Just checking to make sure I didn't do something incorrect.

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1 reply

itonewbie
Level 15
April 19, 2022

Did you enter the IP PIN on Client Information under Taxpayer/Spouse Authentication?

---------------------------------------------------------------------------------Still an AllStar
Level 2
April 19, 2022

Yes.  I entered the IP PIN in the IRS Theft Protection PIN field.

itonewbie
Level 15
April 19, 2022

What exactly are the code and message you received for the rejection?

---------------------------------------------------------------------------------Still an AllStar