I'm trying to purchase more 2025 tax returns and getting an error message

Forum|Forum|13 days ago
September 27, 2026
3 replies
49 views

Hello, I’m urgently trying to “Print” a return for client review and realized I don’t have a “credit balance”. So normally I just go to “Purchase” and purchase additional 2025 returns. But today, I’m getting the following VERY FRUSTRATING message:

“Something’s not right. Try again...”

So I’m completely SOL right now. This is unacceptable during tax season. Intuit needs to be available during weekends to troubleshoot and resolve these issues. So I can’t generate the return for my client because of this glitch.

I’ve tried multiple browsers and clearing my cache

Thanks,

Brian

ProConnect Tax

George4Tacks

Level 15

Sign on in Incognito mode or Clear your Cache

Answers are easy. Questions are hard!

B

btp2112Author

Level 2

Hi George, thanks for replying. I tried both of these options. Same issue.

I have a Mac and followed the Safari instructions for clearing my cache/history on the Intuit sites

I’ve had no problem purchasing additional returns this season until now.

What’s interesting is I’m still able to pre-order more 2026 returns (effective 1/1/27). I’m wondering if the new pre-ordering for 2026 is causing a glitch with purchasing more 2025??

Kathi_at_Intuit

Moderator

Hi @btp2112 thanks for posting in the Community about an error message when trying to purchase more 2025 tax returns. We know it's frustrating when the software doesn't work as expected. We've given your feedback to the appropriate team about being open on weekends during tax season. If further help is needed with this, we’d reach out to ProConnect Tax Support for assistance.

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