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support hours

Level 1

been on hold for rep support 32 min.  when do the close for the day?

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4 Comments 4
Level 15

I think it is 8 PM Eastern time.

I used the callback method last week -  3 times. It took 2 -4 hours for the callback. For me, it was better than being on hold.

Is your issue something we could help with? If yes post it.

Level 1

I've used Lacerte for 30 years and this is year is a train wreck all the way around. We were evaluating other alternatives and I'm now very sorry we made the decision to stay with Intuit's Lacerte. Between the Organizer debacles this year and the inability to get any timely support help on the phone it is just not okay. 

Let's hope things get better quickly.

NoDak TaxMan
Level 1

Makes one wonder if they are open?  Horrible support this year all around.  Worse yet is their performance in their hosted environment.  They've really gone backwards.

Level 15

When was their support good?  My memory doesn’t go that far back.

Slava Ukraini!
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