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- Esignature status not updating
Esignature status not updating
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JoeTaxTN
Level 3
03-24-2024
09:06 AM
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The efile center selection screen is not updating the Esig status correctly.
It changes to SENT when I send the return out for signature.
I get email that says the client completed the action.
The Esig status still shows SENT until I goto the Esig DASHBOARD. If I come back to Lacerte is now shows completed. Shouldnt have to got to esig dashboard for updating.
Two things that may be causing issue. 1) Rightworks Hosted 2) I dont always have my web browser open in RW.
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