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Error 190 opening client files constantly ProSeries 2021

Level 1

Client is getting constant Open Tax Return - unable to read data Error Code 190

Restarts ProSeries 2021 and the clients open and work for 10 min 15min to 1 hour and happens again

We have run Proseries Tool Hub - repaired updates and Program problems

Happens on multiple computers on the same database and not to any on another company in the same office on a different database

They are extremely upset - Intuit has provided no solutions after 3 calls 

Any support or suggestions appreciated - ASAP

Al Rosen

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