0 of 2 Selected in Individual

[mpoag]

Our technology people recently installed Lacerte 2025. We did a transfer from 2024 to 2025 of two clients in Individual.

We noticed when we try to select a client, we can't open it up. The tech person noticed that at the bottom right it says 0 of 2 selected, even though the client is highlighted.

However, S-Corp works just fine, as expected. Has anyone run into this, and if so, how do we go about fixing it?

[George4Tacks]

1. Go back to 2024 and do the transfer again. Maybe that will overwrite in a way it works. They just did an update on 2024. You did a good choice waiting, but maybe not waiting long enough.

2. Try the Lacerte Tool Hub https://accountants.intuit.com/support/en-us/help-article/system-responses/fix-common-problems-error...

[kblyRCS]

I'm actually the technician working on this issue for their business. We've tried reinstalling, doing transfer from 2024 (after the update), and various other things to try and fix it.

Lacerte tool hub seems to be no help with 2025. It's almost as if it doesn't "see" it yet...

[George4Tacks]

In 2025, press F10 and confirm all the "path" are correct - System file path, Option path, Data Path.

Delete the 2025 clients. Restart the computer. Go to 2024 and transfer again? Try just 1 client to see if it works. If a success do the next one. 

That would be my best guess. This is a user support site.

If this fails, call support. Contact Support has the phone number.

[kblyRCS]

For future users having this issue, this is what ended up fixing it:

Run a "Force" Web Setup
If the Tool Hub cannot see the version, the local installation might be damaged. You can force a reinstall of the 2025 program components without deleting your data:
Press Windows Key + R.
Type (including quotes): "C:\Program Files (x86)\Common Files\Lacerte Shared\websetup25.exe" /force and press Enter.
Follow the prompts to let it redownload and repair the program files.