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contador1
Level 1
December 7, 2019
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Why does it always take nearly an hour to get help when I call with a technical question? I am writing because I am going home after being on hold for fifty minutes.

  • December 7, 2019
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Best answer by sjrcpa

Because that is the way it is. Try asking here.

2 replies

sjrcpa
sjrcpaAnswer
Level 15
December 7, 2019

Because that is the way it is. Try asking here.

The more I know the more I don’t know.
IRonMaN
IRonMaN
Level 15
December 7, 2019

Because Intuit has done surveys and has determined that on average, a person will hang up if they are put on hold for 60 minutes.  This way they don't have to pay so many people in their support department.

Slava Ukraini!
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