Why are your sales people shipping Lacerte disks to CA customers when it subjects them to sales tax on all returns?

Unethical?   I'd say it sounds like a legit mistake, but it can be corrected.   It happened to me years ago when the option was first available.

But *we* can't fix it; you'll have to contact customer support.  This is just a peer-to-peer user forum (altho a few Intuit employees do stop by)

@carl - If YOU are handing out the "no" votes....I hope your client are a bit more tolerant of any of YOUR mistakes (and we all do make theme at some stage of the game).

Carl - Please understand that this is a user forum. Those that post here are generally NOT Lacerte employees, but other users. Contact support. They should be able to correct the order and (hopefully) reverse the sales tax OR give you an equivental discount and refund the difference. https://accountants-community.intuit.com/articles/1605975-lacerte-support-service-and-sales-hours-of...

Several users are in rural areas what have less than stellar internet access. They like CD's and are willing to pay CA their blood money in the sales tax. 

Welcome to the wonderful world of Lacerte. Be sure to come back with tax questions or program issues and we will try to help you out, but we are not Lacerte or Intuit (unless you see the word Employee in out user name)

Hi @carl. I can take a look and see what I can do to assist in resolving. Can you send your customer/contact information to me at procustomerservice@intuit.com?