When I try to send an e-organizer I get the following Error: Problem occurred processing organizer in ATE

Forum|Forum|6 years ago
December 7, 2019
7 replies
41 views

I am trying to send e-organizers out of Lacerte 2017. I get the error after clicking send. What does this mean?

Lacerte Tax

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Best answer by George4Tacks

Try a force install of 2017 and report back if that does or does not help https://accountants-community.intuit.com/articles/1607261-how-to-perform-a-force-install-of-lacerte

S

swack

Level 2

I am having the same issue. I tried to send several to see if it might be an issue with a particular file but that does not seem to be the case.

G

GITAX

Level 2

This is a major issue with me as well. Just began this week. We can't send e-organizers with customized letters. Is Lacerte working to correct this?

G

GITAX

Level 2

Support is telling me that maybe the last update is not playing nice with my customized engagement letter. Really?

S

swack

Level 2

Support identified the issue as the bitmap of my signature. Other bitmaps, like my letterhead, worked fine. For me it was not an issue removing it so that is what I did and all went well. Would have tried to recreate the bitmap but was not worth the effort. I use the same bitmap signature file for pdf versions of organizer and all works fine.