Lacerte says e-file was accepted, IRS says it was never filed

Forum|Forum|6 years ago
December 7, 2019
5 replies
42 views

Does anyone have any experience with what to do in this situation? I figured I'd ask here while we're on hold with the IRS for the foreseeable future.

Thanks in advance!

Lacerte Tax

This topic has been closed for replies.

Best answer by Just-Lisa-Now-

I don't use Lacerte, but the Form 9325 that's generated when a return is accepted and included in the client file, should show a submission ID to help IRS track it. (unless you're just using WMR website that shows they don't have it, which is notorious incorrect)

Just-Lisa-Now-

Answer

Intuit Community Champion

I don't use Lacerte, but the Form 9325 that's generated when a return is accepted and included in the client file, should show a submission ID to help IRS track it. (unless you're just using WMR website that shows they don't have it, which is notorious incorrect)

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

S

ss27_2Author

Level 3

Thanks! Lacerte doesn't generate that form - it has it's own e-file acceptance letter you can print instead but unfortunately the IRS doesn't care about that letter.

We *do* have submission ID info but I didn't want to spend 6 hours on hold with IRS jazz kazoo music if it turns out that isn't sufficient to prove our case. lol

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