The intuit support pages direct questions here. It is on an intuit domain.... OK, so they get to skip on tech support because there is a community of users kind enough to help one another. Meanwhile, they get to run a major cost center for the price of a subdomain, and pocket the savings!

Thank you for your attempt to help abctax55. No thanks to intuit

abctax55

Level 15

Yeah....but....that's why Intuit pays us AllStars soooooooooo much money /S (that's sarcasm, just FYI)
I'll tag a few moderators to see if one of them can help:
@Ashley at Intuit (aka Henry Jr), @IntuitAlicia , @Intuit Austin, @Kathi_at_Intuit

HumanKind... Be Both

abctax55Answer

Level 15

Supposedly, you can just click on the "X" to close it, then it doesn't come up the next time. Good luck....

HumanKind... Be Both

IntuitAustin

Level 10

Hey there jamesc!

Try running through this article and see if it resolves your issues

https://accountants-community.intuit.com/articles/1615898

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Accept as solution"

abctax55

Level 15

Thanks Austin...

HumanKind... Be Both

abctax55

Level 15

Don't clear out your "cookies" (a web browser setting) so that you are *remembered*.

HumanKind... Be Both

J

jamesc1Author

Level 2

I have already set the browser to allow cookies. Additionally, Intuit and lacerte sites are set as trusted sites in my web browser. This happens even when actively logged into intuit through web browser.

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