Is Lacertes scan and import very slow for everyone?

Forum|Forum|5 months ago
January 28, 2026
3 replies
8 views

This was fast last year but it is taking at least 24 hours on 2 W-2s now.

Lacerte Tax

Kathi_at_Intuit

Moderator

Hi @DeniseStorm nice to see you in the Community and thanks for posting about he Scan and Import being slow. We would reach out to Lacerte Support to have them look at this with you.

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S

Suzanne Metzger

Level 3

I will try another import today but the bigger issue is that the import screen is showing 2024 tax year and placing the wrong info in some boxes.....some boxes remaining unpopulated consistently

Kathi_at_Intuit

Moderator

Hello! Thanks so much for taking the time to share the feedback about the Scan and Import feature. Development is aware and is working to improve the experience and also change the 2024 on the screen. We apprecaite your patience while we work on this.

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S

Suzanne Metzger

Level 3

Horrendously slow! And the form boxes don't match to 2025 forms because the import review screen says 2024!!

V

Virendra

Level 2

This should be fixed now, Can you try importing the documents again? If it is still slow can you share your can numbers so we can check this further?

S

Suzanne Metzger

Level 3

Still slow but the bigger issue is that the import screen is showing 2024 tax year!!

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