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This is a user forum, so you may need to contact support if this is a problem that my answer does not resolve.
Highlight the Client and press F4. There are 3 tabs. The right most tab should show your e-file history.
You may need to use E-File > E-File Support Tools > Reconcile Acks Received.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
