I'm sure that there are thousands of people on the phone trying to get back into their tax program after the update and reboot. When is anticipated fix; how do we get it.

Forum|Forum|6 years ago
December 7, 2019
11 replies
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Lacerte Tax

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Best answer by abctax55

I had some issues after I downloaded it earlier today. I rebooted, tried again, and it worked for me. Just FYI.

T

TaxGuyBill

If it is a brand-new problem, they definitely would not have an anticipated fix yet.

This is the first I've heard of this, so are you sure it is because of the update, and not something wrong with your computer?

Can you explain exactly what is happening, so maybe somebody can help figure it out?

itonewbie

Level 15

Wonder where the thousands come from. If there's a big (or even a small) problem, doubtless we'll see lots of compliants here.

---------------------------------------------------------------------------------Still an AllStar

IRonMaN

Level 15

Drake employees clogging up Intuit phone lines

Slava Ukraini!

itonewbie

Level 15

Ah, that explains it. But if they just like listening for hours to "time in a bottle", they can simply go to YouTube and play that in loop.

---------------------------------------------------------------------------------Still an AllStar

IRonMaN

Level 15

If they are playing "Time in a Bottle" I am going to have to call in and listen for awhile.

Slava Ukraini!

R

rns

Level 2

I am also having a problem getting into the program after updating. It says a reboot is necessary. I've tried rebooting several times and I can't get into the program

R

rns

Level 2

I had this issue with the reboot issue once before after another update and I don't remember how they fixed it. It didn't take them long but last night I waited 30 minutes on the phone and went home and today I'm being told an hours wait. No choice but to wait.