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T
thogue
Level 1
December 7, 2019
Solved

I have been trying to log into the 2017 and 2018 LaCerte programs and it hangs at the log in screen. This has been happening since yesterday - any ideas?

  • December 7, 2019
  • 1 reply
  • 13 views
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Best answer by George4Tacks

If it is still happening, I would do a new install with FORCE option https://accountants-community.intuit.com/articles/1607261-how-to-perform-a-force-install-of-lacerte

1 reply

George4Tacks
George4TacksAnswer
Level 15
December 7, 2019

If it is still happening, I would do a new install with FORCE option https://accountants-community.intuit.com/articles/1607261-how-to-perform-a-force-install-of-lacerte

Answers are easy. Questions are hard!
Kathi_at_Intuit
Kathi_at_IntuitModerator
Moderator
December 7, 2019
If the above does not work, check what version of Internet Explorer (IE) you have installed. We have been getting calls like this and it was because IE 9 was installed and not IE 11.
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