I can't view my REP statements or download them in an openable form.

Forum|Forum|6 years ago
December 7, 2019
1 reply
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It's been about a year, but I've been able to view monthly statements in the past without problem. I'm not getting error messages. Nothing happens when I click "View." I'm able to download a file but it's a generic format and displays as a jumble of data. Same with downloading as an Excel file. Plain Jane Dell desktop with Win 10.

Lacerte Tax

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Best answer by George4Tacks

It seems to be working for me. There is a drop down to select the month. As soon as the month is selected, the pdf pops up in another window. Possibly you have a pop up blocker.

George4TacksAnswer

Level 15

It seems to be working for me. There is a drop down to select the month. As soon as the month is selected, the pdf pops up in another window. Possibly you have a pop up blocker.

Answers are easy. Questions are hard!

R

rootesrooterAuthor

Level 4

Pop-ups were indeed blocked. I unblocked them, but no change. Clicking on a month still brings a "Open, Save, Cancel" bar at the bottom. Clicking "Open" shows nothing, Save As creates and saves a text file that is gobbledygook when opened in Notepad.

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