Hello,We have a user that uses a MacBook Pro and is using an HP LaserJet Pro MFP 4101 printer. His printer is set to print single-sided, but when printing in Lacerte, it always prints double-sided, despite setting it to single-sided on his local MacBook and Lacerte showing as single-sided.When printing locally from his MacBook, it does print single sided as expected. When printing in other apps besides Lacerte in his virtual desktop, it also prints single sided. When printing in Lacerte and also selecting single-sided, Lacerte is still printing double sided.Previously, the user had a different HP model, which printed single-sided with no issues. Any ideas on what can be tried to resolve this issue?Thanks.

Level 1

Question

HP LaserJet Pro MFP 4101 - Will not print single-sided

Forum|Forum|19 days ago
September 21, 2026
1 reply
40 views

Hello,

We have a user that uses a MacBook Pro and is using an HP LaserJet Pro MFP 4101 printer. His printer is set to print single-sided, but when printing in Lacerte, it always prints double-sided, despite setting it to single-sided on his local MacBook and Lacerte showing as single-sided.

When printing locally from his MacBook, it does print single sided as expected.
When printing in other apps besides Lacerte in his virtual desktop, it also prints single sided.
When printing in Lacerte and also selecting single-sided, Lacerte is still printing double sided.

Previously, the user had a different HP model, which printed single-sided with no issues.

Any ideas on what can be tried to resolve this issue?

Thanks.

IntuitKatie

Moderator

@username153078

Since the printer is working as expected outside of Lacerte, this troubleshooting article may help with reviewing the printer settings and narrowing down what is causing the double-sided printing:

Troubleshooting steps for printing from Lacerte

If you continue to experience the issue after following these steps, please reach out to Lacerte Support. They can best assist with troubleshooting your specific Lacerte and printer setup.

Thanks for being a part of the Community!

Sign up

Login with SSO

Let's get you signed in

Login with SSO