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Level 1
December 7, 2019
Solved

How do I get rid of "resetting" popup message?

  • December 7, 2019
  • 3 replies
  • 21 views
every time I go in and out of a client's file I get this pop  up message
This topic has been closed for replies.
Best answer by Kathi_at_Intuit

Great to have you in the community and thank you for reaching out. I would take a look at this post as it may help resolve the issue:

https://accountants-community.intuit.com/questions/1830519-why-am-i-receiving-popup-message-process-...


3 replies

Kathi_at_Intuit
Moderator
December 7, 2019
Is this the message that you are getting "Process e-file "Clientname resetting"?
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Level 2
December 7, 2019
The tax return was e-filed, but I continue to receive a " 'Client number' resetting"  pop up message every time I change screens. I tracked it down to the EF attachment screen, deleted and reattached the document, but the pop still persists.
Kathi_at_Intuit
Moderator
December 7, 2019

Great to have you in the community and thank you for reaching out. I would take a look at this post as it may help resolve the issue:

https://accountants-community.intuit.com/questions/1830519-why-am-i-receiving-popup-message-process-...


**Click the 👍Thumbs up icon to say thanks on a post, and click Best Answer to mark the post that answered your question.**