Skip to main content
Level 3
December 7, 2019
Solved

Has any one experienced a Fast Path issue indicating fast path expired but you have renewed and downloaded prep files ?

  • December 7, 2019
  • 1 reply
  • 8 views
No text available
This topic has been closed for replies.
Best answer by George4Tacks

There may be some lag between paying the Fast Path and the update of the prep file. Press F10 and look at the License Information  tab. If it does not show YES for the Paid Programs, then go to Settings and select Update Prep file. You then need to Settings and select Install Prep file.

If that fails, contact support to get it resolved. https://accountants-community.intuit.com/articles/1605975-lacerte-support-service-and-sales-hours-of...

1 reply

George4Tacks
Level 15
December 7, 2019

There may be some lag between paying the Fast Path and the update of the prep file. Press F10 and look at the License Information  tab. If it does not show YES for the Paid Programs, then go to Settings and select Update Prep file. You then need to Settings and select Install Prep file.

If that fails, contact support to get it resolved. https://accountants-community.intuit.com/articles/1605975-lacerte-support-service-and-sales-hours-of...

Answers are easy. Questions are hard!