CO sales tax on Lacerte products

Forum|Forum|5 years ago
November 10, 2020
3 replies
0 views

i always renew my lacerte as a downloadable product and per https://www.colorado.gov/pacific/sites/default/files/Sales%20Tax%20Topics%20-%20Computer%20Software.pdf i shouldnt have to pay sales tax for my download. why am i now being charged and why wasnt i notified of this change before renewing?

Lacerte Tax

This topic has been closed for replies.

Just-Lisa-Now-

Intuit Community Champion

Were all just other users here.

You need to call in and speak with actual Support for account issues, sorry.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

abctax55

Level 15

It's a mistake they often make; try to 'fix' it by logging into 'my account' & using chat. Otherwise, plan to sit on mold with Customer Support.

As Lisa said, we are just volunteers; fellow users of the software. We have no power.

HumanKind... Be Both

itonewbie

Level 15

Agree with my friends. Contact Support to sort that out.

I'm based overseas and not subject to sales tax but they always have my firm associated with TX because that's where Intuit is. Each year, I have to contact them to reverse it before I get charged.

---------------------------------------------------------------------------------Still an AllStar

BobKamman

Level 15

Have you thought about trying to convince them you are located in Alaska, Delaware, Montana, New Hampshire, or Oregon ?

itonewbie

Level 15

Unfortunately, Intuit is one professional tax software developer that is not into international businesses. While others have their systems set up to cater to foreign accounts, Intuit's is not and they have to override their system on the back-end manually by using their own address. I have given up convincing them to update it after several years and spending literally hours on the phone with them just on this issue alone.

---------------------------------------------------------------------------------Still an AllStar

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