After yesterday's update, our entire office can no longer access Lacerte 2018. the window pops up, and then goes away. Is this happening to anyone else?

Forum|Forum|6 years ago
December 7, 2019
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Lacerte Tax

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Best answer by George4Tacks

Try a force install https://accountants-community.intuit.com/articles/1607261-how-to-perform-a-force-install-of-lacerte

AshleyatIntuit

Level 9

You may want to contact support and discuss your install. I was advised there was no Lacerte release that occurred yesterday. Was it possibly a Windows update or browser update as opposed to your software? Regardless, I would reach out to support 800-933-9999

I

info3Author

Level 2

No it was definitely a Lacerte update, although it is possible that the update was released earlier as we were out of the office on Monday and Tuesday. We've tried reaching out to support, and even left a call back number today and two hours later never got a call back.

AshleyatIntuit

Level 9

If you are using "hold my spot" to call you back, it must be a direct line, and can't have phone options, or you may not get the call back. I would ensure you don't have any AV or firewall setting that would be trying to scan/stop Lacerte from running but to troubleshoot you would really need to contact support for additional assistance.