Hi @evjose, Thank you for posting in the Community about what you're seeing. Please contact EasyACCT Support so we can get this reported and looked into.  A reminder that because this community is designed for peer-to-peer resource sharing, our technical team doesn't monitor these threads for troubleshooting. 

We will need you to reach out to our Support team directly, even if you’ve already shared the details here. 

Reporting it through the proper channel ensures your specific case gets documented and addressed.