Hi @tomjhouston and @jordan To better determine what's going on, we will need you to reach out to our Support team directly, even if you’ve already shared the details here. Since this community is designed for peer-to-peer resource sharing, our technical team doesn't monitor these threads for troubleshooting. 

Our support specialists need a formal ticket to actually investigate the behavior you're seeing. They have the tools to determine if it’s a quick fix, a change in instructions, or a potential defect and whether it’s one we’re already reviewing or a brand-new issue we need to get reported.

Reporting it through the proper channel ensures your specific case gets documented and addressed by the people who can fix it.

Please contact ProSeries Support so our team can take a closer look.