So frustrating. Our IT team spent a considerable amount of time on the phone with a Lacerte support representative. They were able to resolve the issue on my laptop by uninstalling OneNote, yes, OneNote, which is difficult to understand how it was related. Our IT team also confirmed that our firewalls were not causing the problem. I work through a remote server as well, and we followed the same steps there, but it did not resolve the eSignature issues.