QuickBooks ProAdvisor® Program

QuickBooks ProAdvisor Technical Support Included with Annual Membership.

General Policies
Unlimited QuickBooks support is included in the annual QuickBooks ProAdvisor Program membership fee. Intuit may also limit or terminate support service to any Member who uses the service in an irregular, excessive, abusive or fraudulent manner. Terms, conditions, support features, procedures, pricing and support availability for future periods are subject to change at any time without notice. Support coverage is non-transferable; it is personal to you and may not be transferred to or used by any other person or entity.

Support Benefits by Level
Access to Support is dependent upon your level in the Program.

Silver Level Members:
Unlimited U.S.-based Chat Support
90-days of U.S.-based Phone Support during your first year only (starts on your first day of Program membership)
24/7 General QuickBooks Support (for "after hours" support)

Gold Level Members:
Unlimited U.S.-based Chat Support
Unlimited U.S.-based Phone Support
24/7 General QuickBooks Support (for "after hours" support)

Diamond Level Members:
Unlimited U.S.-based Chat Support
Unlimited U.S.-based Phone Support via a special group of Diamond agents
24/7 General QuickBooks Support (for "after hours" support)

Note: You may purchase an unlimited phone support plan. Please call Sales at (888) 250-7279 for more information.

Support Availability
Support availability may occasionally deviate from stated hours due to downtime for systems and server maintenance, company events, observed U.S. holidays, and events beyond our control. Use of the toll-free support number is available to Members within the United States. Members in Canada and U.S. protectorates may also have access to the toll-free phone number, but toll-free availability is not guaranteed. Intuit is not responsible for long-distance telephone charges incurred in connection with the use of support from a location outside the United States.

Response Time Goal
Our goal is that a technical support representative will be available to talk to a Member within then-current published response goals, subject to variations due to downtime for systems and server maintenance, company events, observed U.S. holidays, and events beyond our control. Intuit's response time goals do not apply to third parties, including hardware and/or software vendors, to whom a call is transferred or escalated. A Member's call will be placed in the telephone support queue after membership has been verified using the telephone number. Response goals may not be deemed a representation or warranty on Intuit's behalf regarding the time within which a resolution, if any, may be available for any particular incident. Members must use the Member telephone number in order to talk to a technical support representative. Intuit's published response time goal is not guaranteed. No remedy is available for Intuit's failure to meet the published response time goal.

Software Support Limitations
Inquiries are limited to the following QuickBooks product areas: installation, upgrade assistance, and basic functionality, as described in QuickBooks product documentation. Intuit will also assist Members with basic connectivity issues for the purpose of using QuickBooks software to access other products or services to the extent necessary to confirm whether such issues relate to equipment or software within Intuit's control. Intuit shall not be responsible for connectivity issues caused by third-party services, hardware, or other software. Intuit does not provide support for inquiries on accounting practices, nor does it provide application consulting or training.

Supported QuickBooks Products
Support is available for currently supported U.S. versions of QuickBooks Simple Start, Basic, Pro and Premier software; QuickBooks Enterprise Solutions software; QuickBooks Point of Sale software; and QuickBooks Customer Manager software. Support availability for any particular edition or version of QuickBooks software is subject to change at any time without notice.

Hardware Support Limitations
Intuit provides first-tier support for then-published Intuit-approved Point of Sale hardware peripherals to determine if the hardware is able to perform basic functions, as designed. Technical support for personal computers is not provided. If Intuit cannot resolve a Point of Sale hardware issue using its standard, first-tier support procedures, Intuit will transfer the Member's call to the Point of Sale hardware vendor for further assistance, and additional fees may apply. Intuit will not determine whether a hardware problem is covered by the hardware vendor's warranty. The hardware vendor's hours of support availability may differ from Intuit's, and Intuit's response time goals do not apply to third parties, including hardware, software, and/or service vendors to whom Intuit transfers or escalates a call. Support availability for any particular point of sale hardware is subject to change at any time without notice.